231: Responding Fast to Customers — A Good Idea?

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Are you responding to customer service requests as quickly as possible? You may think it's the best strategy, but this dedication comes at a hefty price. Today, I will share my experience with the pros and cons of super-quick customer service responses, the role of software tooling, and how to balance response speed with good business sense. Discover the layered approach to customer service that will help you have your speedy cake and eat it, too.

The blog post: https://thebootstrappedfounder.com/responding-fast-to-customers-a-good-idea/
You'll find my weekly article on my blog: https://thebootstrappedfounder.com

My book Zero to Sold: https://zerotosold.com/
My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/
My course Find your Following: https://findyourfollowing.com

Find me on Twitter: https://twitter.com/arvidkahl/

This episode is sponsored by Acquire.com
  • (00:01) - Intro
  • (01:38) - Customer service response times
  • (03:42) - Proving that I’m the real deal
  • (05:13) - The importance of prioritizing customer service and productivity
  • (06:55) - How to embrace the bots
  • (09:32) - Don’t act like your bots are people
  • (11:12) - Optimizing for response speed

Creators and Guests

Arvid Kahl
Arvid Kahl
Empowering founders with kindness. Building in Public. Sold my SaaS FeedbackPanda for life-changing $ in 2019, now sharing my journey & what I learned.
231: Responding Fast to Customers — A Good Idea?
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